Frequently Asked
Questions

The Vaylo bottle is available in two sizes: 285ml — ideal for small to medium dogs or shorter walks — and 400ml, perfect for larger breeds or longer adventures. Both sizes are available in Cyan and Pink.

The Vaylo bottle is made from food-grade 304 stainless steel — the same material used in professional kitchens. It's completely BPA-free, phthalate-free, and won't leach any chemicals into the water. Your dog gets pure, clean water every time.

Thanks to double-wall vacuum insulation, the Vaylo bottle keeps water cold for up to 12 hours. Perfect for all-day hikes, hot summer days, or long car journeys where your dog needs a refreshing drink after every stop.

285ml — small to medium dogs (up to ~20kg), walks of 1–2 hours.
400ml — large breeds, long hikes, or active dogs who drink a lot.

When in doubt, go bigger. A little extra water is always better than running dry on a warm day.

While designed with dogs in mind, many cat owners use the Vaylo bottle successfully — especially for outdoor or travel cats. The bowl size works well for most cats. Just supervise the first few uses to make sure your cat is comfortable with the dispensing style.

Simply flip open the bowl at the base of the bottle, then press the side valve to release water into the bowl. Your dog drinks directly from it. Fold the bowl back in when done — no separate parts, no mess.

Absolutely. The click-lock cap creates a watertight seal even when the bottle is thrown in a backpack or tossed around. Just make sure the cap clicks fully into the locked position after filling — you'll hear and feel it click.

Fold the bowl back in and it reseals automatically. Unused water stays clean and cold inside the bottle until the next stop. Zero waste, zero spill — whatever's left is ready for the next drink.

The bottle has a built-in carabiner clip loop on the lid. Simply clip it onto a backpack strap, belt loop, buggy, or bag handle in under 2 seconds. It's designed to stay put even on bumpy trails.

The Vaylo bottle is easy to clean. Rinse the drinking bowl and interior with warm water after each use. For a deeper clean, use a bottle brush with mild soap. All components are dishwasher-safe on the top rack — though hand washing keeps it looking its best for longer.

No. Food-grade stainless steel doesn't absorb odours or flavours. Unlike plastic bottles, there's nothing for bacteria to cling to. A regular rinse after each use keeps the Vaylo bottle fresh indefinitely.

We don't recommend freezing — expanding ice can stress the seals over time. Instead, fill with cold water before you head out. The double-wall insulation will keep it cold for 12+ hours without any freezing needed.

Orders are processed within 1–2 business days. Standard delivery typically takes 5–10 business days depending on your location. You'll receive a tracking link by email as soon as your order ships.

Yes! We offer free shipping on all orders over $40. Buying a bundle of 2 or 3 bottles is a great way to hit the free shipping threshold and save on the product price too.

We ship to most countries worldwide. International delivery typically takes 8–15 business days. Customs duties or import taxes may apply depending on your country — these are the buyer's responsibility.

We offer a 30-day hassle-free return policy. If for any reason you or your pup aren't happy — defect, wrong size, or just changed your mind — reach out and we'll arrange a full refund or exchange. No questions, no fuss.

Simply email us at kokotlopez@gmail.com with your order number and reason for return. We'll respond within 24 hours with next steps. No return label fees for defective items.

Once we receive and inspect the return, refunds are processed within 3–5 business days. The amount will appear back on your original payment method within 5–10 business days depending on your bank.